What our Customers say...


Customer service from John Dean and his team was outstanding. We were so fortunate to work with John Dean.

I’m very satisfied with the entire process of mitigation, tear out, and repairs. Everyone at SERVPRO was very helpful. Thank you very much!

Your crew did a great job! We will use them (SERVPRO) again if we need to. We are very satisfied with your service and prompt response.


Jess from SERVPRO of Spokane County was knowledgeable, helpful, honest, and very customer focused.  SERVPRO is a class act! Thank you!

We again have been very happy with our service with SERVPRO.  

 All of the employees who have come to our home to help us through this difficult time have been so helpful. . . While it can be confusing to deal with so many different areas of service from mitigation to construction each who helped us was thoughtful, helpful, and kind. Listening to our needs. We are very thankful that SERVPRO was there to aid us. We are so grateful. 

Everything has been really great. Very efficient personal service. Everyone has gone above and beyond to get things done quickly!

We really appreciate your service! Thanks!

So happy with the final result. SERVPRO was very responsive to our needs and worked with our insurance company to make sure the job was completed in a timely manner. I was pleasantly surprised with the final paint and how it matched perfectly.

I would definitely recommend SERVPRO for water damage and cleanup.

SERVPRO was at our home the same day that we called. Very professional, thorough. They took control. We had problems with our insurance adjuster and they even took charge of communications with the adjuster until we received a fair settlement.

The room literally looks exactly like it did before the water damage. I can't imagine using anyone else.

Great company! Everyone who worked here were professional, efficient and courteous, particularly Chris and Nick. I would recommend this company to anyone.

Our Project Manager John is the most professional, knowledgeable contractor we have ever worked with and has made this whole process extremely easy.  Him and the SERVPRO crews have all been amazing.  

Great team that made me feel so much more comfortable after the mishandling of our water damage situation by the company originally sent by our insurance company.

This was a very stressful flood in my condo, and absolutely everyone has been very kind, helpful, and really great. Between the unbelievably quick response the night that it flooded and they drove a really long way on an icy night, then every other part of fixing all of the water damage. I felt very much taken care of, and I really appreciate everything.

"SERVPRO did a great job! Very professional - I would recommend SERVPRO to anyone!"

"Thank you Gill and SERVPRO for taking care of the fire damage in my building. The clean-up and restoration was painless on my part and everyone on your team was polite and hard working.  I will recommend SERVPRO in the future if I have the chance – you may use me as a reference if you need one."

"Thank you to SERVPRO for making this awful experience, seem not so bad! I especially want to thank Ken, my project manager, for making this process as easy as possible for me! He’s been fantastic! I wouldn’t change a thing! You guys have been fantastic from beginning to end!  Thanks again SERVPRO team, you guys sure know your business!!!"

Ed and Josh from SERVPRO both did a great job on our water mitigation problems. They and their teams were very communicative and kept me informed about their progress and projected timelines. Excellent representatives of SERVPRO.

When my finished basement flooded it was extremely overwhelming for us. We didn’t know what to do, but we had to call someone because it was too much water for us to remove. We called SERVPRO. They were able to remove All the water, dry and clean everything pretty fast, they also handled the construction necessary to repair the damage from the flood. Chris was great to work with, and made sure the work was completed as quickly as possible and that I was happy with the quality.


I called SERVPRO when my finished basement flooded by my Sewer line backing up. After they were able to dry out the basement, they packed up everything and removed all the damaged walls and flooring and started fresh. The construction crew Jake and Chris brought back my finished basement better and beautiful.

The best in the business!

From the moment I contacted Rachel at SERVPRO after a sewer backup...I felt that things were going to be taken care of. She was professional yet had a kind understanding about her that we were going to be in good hands. 2 hours later wonderful Oracio was at our home with a helper, already cleaning up the horrible mess. They were very hardworking, very reliable...we always knew when someone was going to come out to the house & work. We cannot say enough about Jarod Robb, our project manager. Communication at its finest. There was never any doubt what the next step would be in the process of this cleanup. The sewer backup began on a Monday, & the final dehumidifier left our home a week later. You would never know what we went through because everything looks great. Thank you all so much for your hard work...your empathy...& your kindness.

Service beyond belief! I had an issue with my bathroom, so I called SERVPRO who had originally done the work in my bathroom. The service manager was in my house three hours later, to look at the issue. Three hours later I had a service technician in my home, And two hours later the issue was resolved. I was so impressed that even though the warranty had passed, they fixed the problem with no questions asked. I would highly recommend them to any of my friends, thank you SERVPRO for your service.

I assisted this business with a decontamination project, and I enjoyed their level of professionalism and their dedication to safety. They worked hard to make sure that the job was performed quickly, but thoroughly and safely.

I called these folks out to get an estimate on our clean up job. After the quote we agreed to have them do the work. And unbelievably, they came in under budget!! By almost $600!! That's unheard of these days! Their guys were fantastic! Super friendly and extremely quick! I highly recommend these folks!!!

I recently had a pretty bad flood and was so fortunate to have called SERVPRO out. They immediately took charge, while walking a me step by step through the process. I was so devastated at first, never having a flood, and by time they were finished, a week later, I felt everything was handled well and I was so comfortable and happy with every step of the process! Every person that came out to my house starting with John was professional, kind, understanding. Informative and so polite, hated to see them leave. Huge Thanks to Ashley, Jessica, Travis and Chris, you were the Silver Lining in my disaster and did a Fabulous job! I would recommend SERVPRO to anyone and would Definitely not hesitate to call them again, but hope I won't need too. Thank you SERVPRO!!

Chris Mertes and his construction crew saved the day. As soon as they got the project they were responsive and efficient. They got my house back on the market in less than a week! Thanks Chris!

We contacted Chris M about a house flood and he was on top of it right away. He was at our door within an hour and checking everything out and walked us step by step on how SERVPRO was going to take care of us. He made sure we was taken care of and we had a team out to our home as soon as possible to deal with our damaged property and help us with getting our things taken care of and claim going. Thanks Chris!

Thank you SERVPRO for getting our house back in order and looking awesome!
We had an unfortunate water leak and couldn’t pinpoint it for a while, hence the morning of our Christmas party the ceiling showed a nice water balloon ready to pop exactly in the middle of all our festivities! We called SERVPRO and they were out the same day. They made sure we and our guests weren’t going to get wet and fixed it enough to enjoy the evening. From there on they managed to get everything done and looking super.
Special thanks to Rob, Shawni, Willard and two great ladies that I cannot recall their names. Everyone we worked with was very professional, did excellent work, and genuinely cared about making us happy! Thank you very much.
5 Stars!!

We recently purchased a home and following a long purchasing process, it was discovered during the inspection that there was mold in the attic - our realtor called SERVPRO of Northwest Spokane and asked for them to come out and provide an estimate for remediation. SERVPRO was onsite the next day and instead of a long, drawn out process, they were able to remediate the mold issue in a matter of days thus, allowing us to move into our home without delay. We will be calling SERVPRO of Northwest Spokane for any future needs!

Excellent response time and communication! Did what they said they would do - they were prompt, efficient & ethical. There are other SERVPRO's in the Spokane area but the only one we trust to do work in our home is SERVPRO of Northwest Spokane!

Everything looks great! Everybody from SERVPRO of Northwest Spokane who worked on my home was professional, worked hard and did great work - I am very satisfied!

Thank you guys so much! Thank you for being so responsive and getting here right away to clean up the damage. We will definitely be hiring you to perform the rebuild and for any other needs we have moving forward - you guys are awesome!

Thank you again for taking care of one of the properties we manage! We know that we can always rely on SERVPRO of Northwest Spokane to deliver on your promise to make it "Like it never even happened." The peace of mind that you are able to provide to a business such as ours truly makes a meaningful difference. 

Your crew was amazing! SERVPRO of Northwest Spokane was awesome to work with and you all did such an amazing job - I tell everybody I know about SERVPRO of Northwest Spokane, what great work you do and what wonderful people you have working there!

I was very impressed with SERVPRO of Northwest Spokane's response time and I am VERY pleased with not only their work, but the politeness of their crew and how they presented themselves. 

Thank you again! The house is spotless! I am so impressed with your service - Shannon and his team did an excellent job and I am so grateful. Thank you for making our home beautiful!

This has been a remarkably painless process and that is all because of the amazing SERVPRO of Northwest Spokane crew. I am so grateful for them all!

My relationship with SERVPRO of Northwest Spokane has been nothing short of amazing. I say that because each and every one of the staff that has been here, working to restore my basement, has been great! on a scale of 1 to 10 they each deserve a 15+, and I mean that sincerely. From Jess, down to the last one I saw, they have been professional, kind, considerate, and have had good communication skills. Each day, dealing with them, has been brighter for me, even though the whole picture points more to being overwhelmed. They have treated me with respect and kindness. I feel truly blessed to have them enter my life at a time everything pointed more to the negative. They, instead, have brought a ray of sunshine.

SERVPRO of Northwest Spokane has been amazing to work with, they truly take care of everything. My project manager was just phenomenal and explained everything to me and kept me updated. I thank SERVPRO of Northwest Spokane for keeping the project moving despite hurdles from the insurance company...they not only met, but exceeded my expectations. 

Thank you for the (Non-Salvageable) list and for doing a great job cleaning, returning and taking careful care of our belongings that were in our garage when the ceiling collapsed. We have been very happy with the job SERVPRO of Northwest Spokane has done! Thanks again!

I had the best experience with this company! The basement at our office flooded and SERVPRO of Northwest Spokane moved quickly and efficiently. All of their employees are extremely respectful and have great work ethics. The owner definitely knows how to run a company and get things done!

I have been so very impressed with SERVPRO of Northwest Spokane - everyone is hearing how great your company is as well as the individuals involved!

We are happy to refer our clients in need to SERVPRO of Northwest Spokane as we know they will get taken care of professionally - thank you for all you do!

Extremely fast response, very professional and answered all my questions. What really stood out was their communication and customer service which was a real breath of fresh air after the first company I called. Great company to work with, especially Michael & Stephanie; actually made a horrible experience bearable - I will be recommending SERVPRO of Northwest Spokane to all my family and friends.

"Oh my gosh, the original hardwood floors look so amazing!!!! The hardwoods look brand new! Thank you guys so much!! Wow!!!! Your entire crew is doing wonderful work! We can't wait to get back in this house - It's going to be amazing!"

The water line connected to our refrigerator broke resulting in our home flooding and causing severe damage. Tyler and Ed from SERVPRO of Northwest Spokane were out right away to get the water out of our home and SERVPRO of NW Spokane did not stop there - they were able to replace the walls, restore our hardwoods, clean and restore our personal belongings, they truly did it all!  SERVPRO of Northwest Spokane has been readily available to answer any questions we've had and Stephanie has been extremely helpful in dealing with our insurance company. This whole catastrophe has been much more manageable due to the efforts of the entire team at SERVPRO of Northwest Spokane - Thank you so much!

Our basement floor drain recently backed up and flooded our newly finished basement, causing extensive damage. We immediatly called a plumber who came out and identified the issue (sewer blockage) and then called our insurance agent to report the damage. Our insurance agent strongly recommended we call SERVPRO of Northwest Spokane and have them come out immediately to clean up the mess and to asses the damage. As it was after 10 o'clock on a Saturday night, we were very surprised when the owner Steve answered our call, answered our questions and promised to have a crew out to our home in under an hour. Literally 35 minutes later, Ed and Tyler from SERVPRO of Northwest Spokane were in our home working! SERVPRO of Northwest Spokane took care of everything from that point on from the clean up of our basement and possessions to basically having to re-do our entire basement-they even worked with our insurance so we didn't have to deal with that part either! Having never gone through something like this before, we were not even aware a company like SERVPRO existed but now, we tell everyone we know about the amazing job Steve Knight and his entire team at SERVPRO of Northwest Spokane did for us-thank you so much Steve & SERVPRO!

I truly appreciate all of the kindness shown to our family by SERVPRO of Northwest Spokane. I believe it is in part, helping me to slowly heal. I actually started sleeping through the night again, rather than waking up thinking about the house or fire - thank you!

Thank you so much! The excellent response and thorough customer care provided to our customer is exactly why I felt comfortable referring her to SERVPRO of NW Spokane. Keep up the great work you do!

I am a property manager that called for help on one of my apartment buildings when a drain backed up. The entire bottom floor of the building was in dirty water. SERVPRO arrived fast and worked hard! They will be the ones I call for all of my property management needs.

The home my father built, and I was raised in, caught fire on Christmas Eve. The fire started in a bedroom and completely destroyed the bedroom structure. The hallway was BLACK and the rest of the top floor had severe smoke damage. SERVPRO hauled and disposed of debris. They cleaned everything and I mean every little thing. They also did the rebuild portion of the bedroom. My father's house looked better then before and I am so grateful to Steve Knight. Thank you.

After a wind storm, one of our trees fell against the corner of our roof with little damage. We weren't sure if it was going to be a claim or if we were going to pay out of pocket. Steve Knight came out and assessed the damage and gave us an estimate on the repair. There was no sales pressure, he just did what he said he would do and "took a look". We hired Steve Knight for the repair for his honesty and integrity.

SERVPRO is currently doing our Mold Remediation on an abandoned home that sat empty for a month in water damage from a leaking toilet. The mold is on every wall, floor and ceiling. Wow! SERVPRO is amazing at what they do.

Woke up on a Saturday to water in the basement. SERVPRO came to the rescue. 24/7 is right. Impressed with Servpro.

Don't call anyone else. Trust SERVPRO. Water damage from my upstairs kitchen sink, flooded my house and went down to the basement. SERVPRO saved all of my furniture and belongings. Packed them up nicely and made sure they were dry, cleaned and wrapped when they were returned. Dried my house and made all the needed repairs.

My wife has terrible allergies. SERVPRO is all I use for my duct and vent cleaning. The best.

We have used SERVPRO on several occasions from maintenance building cleaning, floor polishing to bio-hazard clean up. They are always knowledgeable with professional results.

"You guys are great"!!