What our Customers say...

Water Damage Testimonials

I’m very satisfied with the entire process of mitigation, tear out, and repairs. Everyone at SERVPRO was very helpful. Thank you very much!

Your crew did a great job! We will use them (SERVPRO) again if we need to. We are very satisfied with your service and prompt response.


Jess from SERVPRO of Spokane County was knowledgeable, helpful, honest, and very customer focused.  SERVPRO is a class act! Thank you!

Everything has been really great. Very efficient personal service. Everyone has gone above and beyond to get things done quickly!

We really appreciate your service! Thanks!

So happy with the final result. SERVPRO was very responsive to our needs and worked with our insurance company to make sure the job was completed in a timely manner. I was pleasantly surprised with the final paint and how it matched perfectly.

I would definitely recommend SERVPRO for water damage and cleanup.

SERVPRO was at our home the same day that we called. Very professional, thorough. They took control. We had problems with our insurance adjuster and they even took charge of communications with the adjuster until we received a fair settlement.

The room literally looks exactly like it did before the water damage. I can't imagine using anyone else.

Great company! Everyone who worked here were professional, efficient and courteous, particularly Chris and Nick. I would recommend this company to anyone.

Our Project Manager John is the most professional, knowledgeable contractor we have ever worked with and has made this whole process extremely easy.  Him and the SERVPRO crews have all been amazing.  

Great team that made me feel so much more comfortable after the mishandling of our water damage situation by the company originally sent by our insurance company.

This was a very stressful flood in my condo, and absolutely everyone has been very kind, helpful, and really great. Between the unbelievably quick response the night that it flooded and they drove a really long way on an icy night, then every other part of fixing all of the water damage. I felt very much taken care of, and I really appreciate everything.

"SERVPRO did a great job! Very professional - I would recommend SERVPRO to anyone!"

"Thank you to SERVPRO for making this awful experience, seem not so bad! I especially want to thank Ken, my project manager, for making this process as easy as possible for me! He’s been fantastic! I wouldn’t change a thing! You guys have been fantastic from beginning to end!  Thanks again SERVPRO team, you guys sure know your business!!!"

Ed and Josh from SERVPRO both did a great job on our water mitigation problems. They and their teams were very communicative and kept me informed about their progress and projected timelines. Excellent representatives of SERVPRO.

This has been a remarkably painless process and that is all because of the amazing SERVPRO of Northwest Spokane crew. I am so grateful for them all!

Thank you for the (Non-Salvageable) list and for doing a great job cleaning, returning and taking careful care of our belongings that were in our garage when the ceiling collapsed. We have been very happy with the job SERVPRO of Northwest Spokane has done! Thanks again!

We are happy to refer our clients in need to SERVPRO of Northwest Spokane as we know they will get taken care of professionally - thank you for all you do!

Extremely fast response, very professional and answered all my questions. What really stood out was their communication and customer service which was a real breath of fresh air after the first company I called. Great company to work with, especially Michael & Stephanie; actually made a horrible experience bearable - I will be recommending SERVPRO of Northwest Spokane to all my family and friends.

The water line connected to our refrigerator broke resulting in our home flooding and causing severe damage. Tyler and Ed from SERVPRO of Northwest Spokane were out right away to get the water out of our home and SERVPRO of NW Spokane did not stop there - they were able to replace the walls, restore our hardwoods, clean and restore our personal belongings, they truly did it all!  SERVPRO of Northwest Spokane has been readily available to answer any questions we've had and Stephanie has been extremely helpful in dealing with our insurance company. This whole catastrophe has been much more manageable due to the efforts of the entire team at SERVPRO of Northwest Spokane - Thank you so much!

Our basement floor drain recently backed up and flooded our newly finished basement, causing extensive damage. We immediatly called a plumber who came out and identified the issue (sewer blockage) and then called our insurance agent to report the damage. Our insurance agent strongly recommended we call SERVPRO of Northwest Spokane and have them come out immediately to clean up the mess and to asses the damage. As it was after 10 o'clock on a Saturday night, we were very surprised when the owner Steve answered our call, answered our questions and promised to have a crew out to our home in under an hour. Literally 35 minutes later, Ed and Tyler from SERVPRO of Northwest Spokane were in our home working! SERVPRO of Northwest Spokane took care of everything from that point on from the clean up of our basement and possessions to basically having to re-do our entire basement-they even worked with our insurance so we didn't have to deal with that part either! Having never gone through something like this before, we were not even aware a company like SERVPRO existed but now, we tell everyone we know about the amazing job Steve Knight and his entire team at SERVPRO of Northwest Spokane did for us-thank you so much Steve & SERVPRO!

I am a property manager that called for help on one of my apartment buildings when a drain backed up. The entire bottom floor of the building was in dirty water. SERVPRO arrived fast and worked hard! They will be the ones I call for all of my property management needs.

Woke up on a Saturday to water in the basement. SERVPRO came to the rescue. 24/7 is right. Impressed with Servpro.

Don't call anyone else. Trust SERVPRO. Water damage from my upstairs kitchen sink, flooded my house and went down to the basement. SERVPRO saved all of my furniture and belongings. Packed them up nicely and made sure they were dry, cleaned and wrapped when they were returned. Dried my house and made all the needed repairs.

"You guys are great"!!